Cyber Travel Agency – Your Gateway to Global Opportunities
Q: How can I change my password?
To change your password, please follow these steps. Your new password will be sent to the email address you registered with.
Log into My Account on our website: www.cybertravel.agency
On the left side menu, click “Change Password”
Follow the prompts and click "Submit"
Your new password will be sent to your registered email immediately
Q: How to select my destination?
Type your preferred city name or IATA airport code in the destination box on our website search form.
Q: How can I modify/cancel a previous booking?
You can cancel or modify your booking depending on the airline’s terms and availability.
Steps:
Log into your account at www.cybertravel.agency
Go to "My Account", select the itinerary, and click "Cancel"
Provide your reason and submit
Our customer support team will check the cancellation terms and get back to you. Note: Some airlines may charge a service fee for cancellations or changes.
You can also call our support team directly. Our customer care agents are available 24/7.
Q: How can I access more information about hotels, car rentals, and cruise arrangements?
Cyber Travel Agency provides support for hotel bookings, transport, and add-on travel services. Call or WhatsApp +254 771 362 700 for assistance.
Q: What does online payment mean?
It allows you to book and pay for your travel services instantly through our secure online platform.
Q: What do I need to make an online payment?
You just need a valid credit or debit card.
Q: Once the payment is done, where can I get my tickets?
Tickets and receipts will be available in the “My Account” section at www.cybertravel.agency and sent to your registered email.
Q: What happens if I cancel a booking I already paid for?
The refund will be processed automatically based on the airline or service provider's cancellation policy. Some deductions may apply per passenger.
Q: I paid online but didn’t receive my ticket—what should I do?
If your ticket doesn’t arrive within 24 hours or your travel date is near, contact our customer support team immediately.
Q: What is an electronic ticket?
An e-ticket is a digital version of a paper ticket stored in the airline’s database. You'll receive a receipt by email which acts as your travel document.
Q: What's the value of e-ticketing?
It’s faster, more efficient, and allows quick changes and easier refunds.
Q: How is electronic ticketing useful?
No paper ticket needed
No risk of losing it
Faster check-in
Easy to modify travel details
Convenient digital access anytime
Q: Why is accurate booking information important?
It ensures smooth check-in and customer service. Your name must exactly match your passport.
Q: Are there any additional requirements to issue e-tickets?
Yes. Valid identification such as:
Passport (for international travel)
National ID or Residency ID
Q: Do I need a printed copy of my e-ticket to check in?
Yes, we recommend carrying a printout of your e-ticket along with your ID.
Q: Do I need a copy of my e-ticket to enter the airport?
Yes. Airport security may request to see it before allowing you inside.
Q: Do children receive discounted prices?
Child policies vary by hotel. If discounts apply, we’ll include them in your total price.
Q: What does the total price include?
The displayed price includes your full stay plus any Cyber Travel Agency service charges.
Q: Can I book over the telephone?
Yes. You can book via our website or by calling our support team.
Q: Can I book without an email address?
Yes. Call our team and we’ll help you make a reservation manually.
Q: Can I book on behalf of someone else?
Yes, as long as you provide their full information and documents.
Q: Why are hotel prices different from last time I checked?
Hotel prices fluctuate due to availability, demand, and exchange rates. Once booked and paid, your price is locked.
Q: Will the hotel room look like the photo?
Photos are provided by hotels. While they’re accurate, actual room design may vary.
Q: How late can I check in to a hotel?
Most hotels accept late check-in. If you’ll be very late, call the hotel to avoid a “No Show” charge.
Q: How do I know if my booking is confirmed?
You’ll receive a booking confirmation email with a voucher. You can also view it under “My Account” on our website.
Q: Do I need to reconfirm my booking?
No. Once confirmed, you’re all set unless we notify you otherwise.
Q: What documents do I need to check in at the hotel?
Print your confirmation voucher and bring ID. Some hotels may request a valid card for incidentals.
Q: What are the accepted methods of payment?
We accept:
Credit/Debit Cards
Bank Deposits
Mobile money transfers via PesaPal
Q: Is it safe to enter my card details?
Yes. Cyber Travel Agency uses secure encrypted payment gateways. Your data is always protected.
Q: I called the hotel and they can’t find my booking—what now?
Some hotels receive guest lists 72 hours before check-in. Rest assured—your room is secured.
Q: What if I arrive later than expected?
Inform the hotel or our support team if you're delayed. Most bookings are held until the next morning, but it’s best to confirm.
Q: How do I reach the hotel?
Your confirmation email will contain the hotel address, phone number, and booking reference.
CYBER TRAVEL AGENCY
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